What should I do if a Webflow integration is not working on my website?

TL;DR
  • Verify integration settings and API credentials, ensure Project and DNS settings are correct, check for conflicting code, and consult documentation or support for troubleshooting.

If a Webflow integration is not working on your website, follow these steps to diagnose and solve the issue:

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1. Check Integration Settings

  • Access the integration dashboard to verify that all settings and configurations are correct.
  • Ensure that any API keys or authentication credentials are valid and up-to-date.

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2. Review Webflow Project Settings

  • Navigate to Project Settings in Webflow and ensure that any required fields for the integration are correctly filled.
  • Confirm that any custom code or embeds are placed in the correct sections within the Webflow Designer.

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3. Validate DNS and Domain Configuration

  • Verify that your DNS settings are correctly configured, especially if the integration requires a custom domain.
  • Check A records (a) 75.2.70.75, (b) 99.83.190.102, and ensure they are pointing correctly to Webflow's IP addresses if needed.

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4. Test for Conflicting Code

  • Temporarily disable any additional custom code or third-party scripts to check if there's a conflict.
  • Review the console log in your browser's developer tools for any error messages that may point to the issue.

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5. Review Documentation and Support Resources

  • Consult the integration documentation for any additional troubleshooting tips specific to the integration in question.
  • Reach out to Webflow support or the integration provider for further assistance if needed.

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Summary

To address a Webflow integration issue, verify configuration settings, check domain and DNS setup, and identify conflicting code. Consult documentation for specific guidance or contact support for further help.

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