Why did the checkout button disappear after connecting PayPal and enabling checkout on my Webflow website?

TL;DR
  • Verify PayPal connection, use a business account, and confirm API credentials.
  • Ensure an active Webflow Ecommerce plan and product availability.
  • Review custom code, third-party integrations, and clear browser cache for issues.

If your checkout button disappeared after setting up PayPal on your Webflow site, there are a few potential issues to consider.

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1. Check the PayPal Setup

  • Verify PayPal Connection: Make sure that PayPal is correctly connected in your Webflow account settings.
  • Business Account: Ensure you are using a PayPal business account, as personal accounts might not support certain transactions.
  • API Credentials: Confirm that the correct API credentials are entered in Webflow, including Client ID and Secret.

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2. Webflow Ecommerce Plan

  • Ecommerce Plan Activation: Ensure your project has an active Webflow Ecommerce plan, as this is necessary for checkout functionality.
  • Payment Gateway Updates: Consider any recent changes or updates Webflow may have applied that could affect your ecommerce setup.

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3. Product and Cart Settings

  • Product Availability: Ensure that your products are properly configured and available for purchase. Incorrect product settings may prevent the checkout button from appearing.
  • Cart Icon & Component: Check if the cart icon and component are visible on your site. If these are hidden, it can affect the checkout process.

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4. Custom Code and Integrations

  • Custom Code: Review any custom code that might interfere with the checkout button display. Remove or adjust the code if necessary.
  • Third-party Integrations: Check other integrations connected to your Webflow site that might conflict with PayPal or checkout processes.

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5. Browser Cache and Developer Console

  • Clear Cache: Clear your browser’s cache to see if the checkout button reappears.
  • Developer Console: Use your browser's developer console to check for JavaScript errors or warnings that might indicate why the checkout button is not showing.

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Summary

Ensure your PayPal is properly connected with a business account, your Webflow project has an active Ecommerce plan, confirm product availability, and review any custom code or third-party integrations that might interfere. Clearing cache and checking the developer console for errors can also help troubleshoot this issue.

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