What could be causing the issue with the broken URL in Webflow that includes "www.www." and what steps can be taken to fix it?

TL;DR
  • Set only www.example.com as the default domain in Webflow and avoid duplicate "www" entries.  
  • Configure DNS correctly: A records for root domain to Webflow IPs, CNAME for www to proxy-ssl.webflow.com, and re-publish the site to apply changes.

A "www.www." URL issue usually indicates a domain misconfiguration, often involving DNS settings or how the primary domain is set in Webflow.

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1. Check Webflow Domain Settings

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  • Go to Project Settings > Hosting in Webflow.
  • Look under the Custom Domains section.
  • Ensure that either the root domain (example.com) or www subdomain (www.example.com) is set as the default domain—but not both.
  • Webflow typically recommends setting www.example.com as the default and redirecting the root domain to it.

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2. Correct DNS Records at Your Domain Registrar

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Ensure the correct DNS records are configured:

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  • A Records (for root domain, e.g., example.com):  
    • Point your A records to (a) 75.2.70.75, (b) 99.83.190.102
  • CNAME Record (for www subdomain):  
    • Set your www CNAME to point to proxy-ssl.webflow.com

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Do not add a CNAME for the root domain—only for www.

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3. Avoid Manually Configuring "www.www"

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  • Double-check that you're not entering www.example.com as the domain in both spots or manually adding "www" more than once in DNS or Webflow settings.
  • Also check your browser dev tools or site settings to confirm there's no redirect rule or script adding an extra "www" automatically.

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4. Re-Publish the Website

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  • After verifying and correcting domain and DNS settings, re-publish your site from Webflow to clear any cached misconfigurations.

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Summary

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The "www.www." issue usually stems from DNS misconfiguration or duplicate domain entries. Ensure that only www.example.com is set as the default in Webflow, verify proper DNS records, and avoid duplicating the "www" prefix. Re-publish after correcting.

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