Why is my client's website showing a double 'www' and not loading when accessing the custom domain in Webflow? The A records and CNAME are correctly set up in GoDaddy.

TL;DR
  • Set the correct default domain in Webflow's Project Settings, Hosting tab, to either 'www' or non-'www'.
  • Verify GoDaddy DNS: point A records to 75.2.70.75 and 99.83.190.102, and ensure CNAME for 'www' points to proxy-ssl.webflow.com; remove incorrect records.
  • Clear browser cache and test site in Incognito or another browser, then re-publish site in Webflow to propagate changes.

Double 'www' Issue Causing Website Not to Load Correctly

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This problem usually arises when domain settings incorrectly append another 'www' to your custom domain in Webflow. Ensuring certain configurations are correctly set on both Webflow and GoDaddy typically resolves this.

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1. Check Webflow Domain Settings

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  • Go to Project Settings in your Webflow Dashboard.
  • Navigate to the Hosting tab.
  • Double-check your domain settings. Ensure that only one version of your domain (either 'www' or non-'www') is set as the default.

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2. Verify GoDaddy DNS Records

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  • Log in to your GoDaddy account and access the DNS settings for your domain.
  • Ensure that your A records for root (non-'www') are pointing to (a) 75.2.70.75 and (b) 99.83.190.102.
  • Check that your CNAME record for 'www' is pointing to proxy-ssl.webflow.com.
  • Remove any CNAME records labeled as 'www' that incorrectly point to another 'www' variation or have additional prefixes.

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3. Browser and Cache Considerations

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  • Clear your browser's cache to remove any potential conflicts with previously cached DNS settings.
  • Try accessing the website in Incognito mode or with a different browser to check if the issue persists.

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4. Webflow's Publish and Re-Publish 

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  • Re-publish your website in Webflow after making any DNS changes to ensure that the updated settings are recognized.
  • Monitor the propagation status. DNS changes can sometimes take up to 48 hours to fully propagate.

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Summary

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To resolve the double 'www' issue, make sure the correct version of your domain is set as default in Webflow, confirm the DNS settings in GoDaddy, clear your browser cache, and re-publish your site. These actions should help ensure the website loads correctly without the 'www' issue.

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