Why is my client's website showing a double 'www' and not loading when accessing the custom domain in Webflow? The A records and CNAME are correctly set up in GoDaddy.

TL;DR
  • Verify CNAME record points to proxy-ssl.webflow.com for the www subdomain and ensure only one CNAME entry exists.
  • Ensure A records point to Webflow’s IPs: 75.2.70.75 and 99.83.190.102 at the root level.
  • Set the www version as the default domain in Webflow's hosting settings.
  • Remove any additional WWW entries in GoDaddy Domain Manager.
  • Clear DNS cache to update changes.

Your client's website may display a double 'www' and not load correctly due to misconfigured domain settings. Even if the A records and CNAME are correctly set in GoDaddy, some additional settings may need to be adjusted for Webflow.

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1. Check CNAME Record

  • Verify the CNAME is set to point to proxy-ssl.webflow.com for the www subdomain.
  • Ensure that there is only one CNAME entry for the www subdomain.

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2. Verify A Records

  • Ensure A records are pointing to Webflow’s IPs: (a) 75.2.70.75 and (b) 99.83.190.102.
  • These records should be at the root level for the naked domain (e.g., yourdomain.com).

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3. Adjust Default Domain in Webflow

  • Go to Project Settings in Webflow.
  • Navigate to Hosting settings and verify whether the default domain is correctly set to avoid the double 'www'.
  • Ensure the www version of the domain is set as the default.

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4. Remove Additional WWW in GoDaddy

  • Log in to GoDaddy Domain Manager and check that there are no additional entries for www.www.yourdomain.com.
  • Remove any unnecessary or duplicate WWW entries.

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5. Clear DNS Cache

  • Flush your DNS cache on your computer to ensure it isn't serving outdated information.
  • Advise your client to do the same or to try accessing the site from a different device.

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Summary

To fix the double 'www' issue and ensure proper loading, verify that the CNAME and A records in GoDaddy are set correctly, adjust the default domain settings in Webflow, and remove any extraneous www entries from the domain setup. After making corrections, clear DNS cache to ensure changes take effect.

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