How can I set up a submission receipt for customers on Webflow so they receive a confirmation of their form submission via email?
TL;DR
- Create a Webflow form with a clearly named email field and publish the site.
- Use a tool like Zapier to trigger on form submission, then send a custom confirmation email using the captured email address.
To ensure customers receive an email confirmation after submitting a form on Webflow, you'll need to integrate an external automation tool because Webflow Forms do not send emails to the form submitter by default, only to site admins.
1. Use a Form Automation Tool (Like Zapier or Make)
- Webflow doesn’t natively support sending emails to a form submitter—it only notifies the site owner.
- Use a third-party automation tool such as Zapier, Make (formerly Integromat), or Webhook + Email service (like MailerLite, EmailOctopus, etc.) to send a receipt email based on form submissions.
2. Create the Form in Webflow Correctly
- Make sure your form includes an Email input field and name it clearly (e.g.,
email). - Publish your site after creating the form so it's active on the live domain.
3. Set Up Your Automation in Zapier (Example)
- Sign up or log into Zapier.
- Create a new Zap:
- Trigger app: Select Webflow.
- Trigger event: Choose "Form Submission".
- Connect your Webflow account and select the correct site and form.
- Action app: Choose "Email by Zapier" or a third-party email tool like Gmail, Mailgun, or SendGrid.
- In the action setup, you can reference the form's email field (coming from the trigger data) to set the recipient.
- Write your confirmation message (plain text or HTML).
- Customize the subject line and sender name.
4. Test the Zap and Enable It
- Test your Zap using a real form submission.
- Ensure the system is correctly reading the email address from the Webflow form data.
- After successful testing, turn the Zap on so it's active.
5. Optional: Customize Branding and Delivery
- If you want better control over formatting, deliverability, and branding, use an email delivery tool like:
- Mailchimp, ConvertKit, or MailerLite via API or Zap
- Styled HTML emails through SendGrid or Mailgun
Summary
To send email receipts to customers after Webflow form submissions, you must integrate Webflow with an automation tool like Zapier or Make. Capture the visitor’s email in your form, trigger the automation via a “Form Submission” event, and send a custom confirmation email to the user with that information.
