How can I contact Webflow support to resolve a DNS_PROBE_FINISHED_NXDOMAIN error after connecting a custom domain?
TL;DR
- Ensure you're on a paid Webflow plan to access support options like email or live chat.
- Visit webflow.com/support, log in, and submit a request under “Hosting & Domains” with your error message, domain name, DNS and domain settings screenshots, and project URL.
A DNSPROBEFINISHEDNXDOMAIN_ error typically means your custom domain isn't properly connected or propagated to Webflow. Here's how to get direct help from Webflow Support.
1. Check if You're on an Eligible Webflow Plan
- Webflow Support is only available to paid plan users (Site or Workspace plans).
- If you're using only the free Starter plan, you won't have direct email or live chat access.
2. Go to the Webflow Support Page
- Visit the Webflow Support portal: https://webflow.com/support.
- Scroll down and click “Contact Support” or “Get Help”.
3. Log In to Your Webflow Account
- You'll need to be logged in to your Webflow account linked to the site with the issue.
- Webflow will use your plan level to determine your contact options.
4. Use the Available Contact Option
Based on your plan:
- Starter (free) plans: You can use the Webflow Forum or Support Center articles, but no direct support.
- Paid plans: You'll see email support or live chat (for some plans) options.
- Click Submit a Request, then under “Category” select Hosting & Domains.
- Include:
- The exact error (DNSPROBEFINISHEDNXDOMAIN_)
- Your custom domain name
- A screenshot of your DNS records
- Your Webflow project URL
- A screenshot of the Webflow domain settings page showing domain status
5. Check Support Hours
- Webflow’s standard support availability is Monday to Friday, typically within 24–48 hours for normal tickets.
- Enterprise customers may receive priority or extended support options.
Summary
To resolve a DNSPROBEFINISHED_NXDOMAIN error with Webflow, go to webflow.com/support, log in, and submit a request through the “Hosting & Domains” category. Make sure you're on a paid plan to access support, and include all relevant domain and DNS information for the fastest resolution.
