How do I get my Webflow site live when I am receiving a DNS probe finished nxdomain error and the CName setting is not propagating correctly?

TL;DR
  • Verify domain settings in Webflow's hosting tab and ensure A and CNAME records are correct.
  • Check DNS configuration with your domain registrar and ensure records point to specified IPs and CNAME points to proxy-ssl.webflow.com.
  • Use a DNS checker for propagation status, double-check CNAME configuration, and ensure domain isn't locked.
  • Clear local DNS cache on your device, wait for changes to propagate, then retest site accessibility.

You are facing a DNS probe finished nxdomain error and your CNAME setting is not propagating correctly. Let's go through the steps to resolve these issues.

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1. Verify Domain Settings in Webflow

  • Go to Project Settings in your Webflow dashboard.
  • Navigate to the Hosting tab.
  • Ensure you've added the correct A records and CNAME records as specified by Webflow.

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2. Check DNS Configuration

  • Verify with your domain registrar that the A records point to (a) 75.2.70.75 and (b) 99.83.190.102.
  • Ensure the CNAME record points to proxy-ssl.webflow.com.

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3. Use a DNS Checker

  • Use a DNS propagation tool online to check if the DNS records have propagated globally.
  • Propagation can take up to 48 hours. If records are not visible, revisit your domain registrar settings.

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4. Correct CNAME Configuration

  • Double-check that you haven’t set the CNAME incorrectly. It should be directed specifically to proxy-ssl.webflow.com, not any other subdomain or IP address.

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5. Check Registrar Lock

  • Ensure your domain is not locked at your registrar, which could prevent DNS changes from propagating.

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6. Clear Local DNS Cache

  • On your computer, clear the DNS cache. This can often resolve local DNS caching issues:
  • On Windows: Open Command Prompt and type ipconfig /flushdns.
  • On macOS: Open Terminal and type sudo killall -HUP mDNSResponder.

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7. Wait and Re-test

  • Allow some time for changes to propagate if just updated.
  • Re-test your site's accessibility after allowing sufficient propagation time.

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Summary

To resolve the DNS probe finished nxdomain error, ensure your DNS settings are correct and in line with Webflow’s requirements. Verify A and CNAME records, check propagation with a DNS tool, and clear local caches. Adjust if needed and allow for propagation time. If the issue persists, contact your domain registrar for support.

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