How do I get my Webflow site live when I am receiving a DNS probe finished nxdomain error and the CName setting is not propagating correctly?

TL;DR
  • Verify domain settings in Webflow's hosting tab and ensure A and CNAME records are correct.
  • Check DNS configuration with your domain registrar and ensure records point to specified IPs and CNAME points to proxy-ssl.webflow.com.
  • Use a DNS checker for propagation status, double-check CNAME configuration, and ensure domain isn't locked.
  • Clear local DNS cache on your device, wait for changes to propagate, then retest site accessibility.

You are facing a DNS probe finished nxdomain error and your CNAME setting is not propagating correctly. Let's go through the steps to resolve these issues.

1. Verify Domain Settings in Webflow

  • Go to Project Settings in your Webflow dashboard.
  • Navigate to the Hosting tab.
  • Ensure you've added the correct A records and CNAME records as specified by Webflow.

2. Check DNS Configuration

  • Verify with your domain registrar that the A records point to (a) 75.2.70.75 and (b) 99.83.190.102.
  • Ensure the CNAME record points to proxy-ssl.webflow.com.

3. Use a DNS Checker

  • Use a DNS propagation tool online to check if the DNS records have propagated globally.
  • Propagation can take up to 48 hours. If records are not visible, revisit your domain registrar settings.

4. Correct CNAME Configuration

  • Double-check that you haven’t set the CNAME incorrectly. It should be directed specifically to proxy-ssl.webflow.com, not any other subdomain or IP address.

5. Check Registrar Lock

  • Ensure your domain is not locked at your registrar, which could prevent DNS changes from propagating.

6. Clear Local DNS Cache

  • On your computer, clear the DNS cache. This can often resolve local DNS caching issues:
  • On Windows: Open Command Prompt and type ipconfig /flushdns.
  • On macOS: Open Terminal and type sudo killall -HUP mDNSResponder.

7. Wait and Re-test

  • Allow some time for changes to propagate if just updated.
  • Re-test your site's accessibility after allowing sufficient propagation time.

Summary

To resolve the DNS probe finished nxdomain error, ensure your DNS settings are correct and in line with Webflow’s requirements. Verify A and CNAME records, check propagation with a DNS tool, and clear local caches. Adjust if needed and allow for propagation time. If the issue persists, contact your domain registrar for support.

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