How can I fix the issue where only the "Thank you" video is showing instead of my original videos on Webflow?

TL;DR
  • Ensure original videos are set to visible in Webflow Designer and not hidden by default or conditionally.  
  • Review Webflow interactions and form submission triggers to confirm they’re not hiding original videos.  
  • Verify CMS or conditional display rules aren’t incorrectly set to only show the “Thank You” video.  
  • Check embed codes and video URLs to confirm correct links aren’t being overwritten.  
  • Preview and publish the site to test and confirm correct video visibility behavior.

If only your “Thank You” video is showing and not the intended original videos, it's likely due to a visibility or conditional display issue within your Webflow interactions, CMS bindings, or visibility settings.

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1. Check Element Visibility in Webflow Designer

  • Open your project in the Webflow Designer.
  • Locate your original video elements and make sure they are set to Visible (i.e., Display: Block or Flex) and not hidden (Display: None).
  • Check if the “Thank You” video is set to display conditionally while others are hidden.

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2. Review Webflow Interactions and Animations

  • Go to the Interactions panel (lightning icon).
  • See if there are triggers (e.g., form submission, page load) applying 「Display: None」 or "Opacity: 0" to your original videos.
  • Make sure there is no interaction that hides the original videos and only reveals the “Thank You” video.

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3. Check Form Submission or CMS Conditional Logic

  • If the Thank You video appears after a form submission, Webflow may be using a visibility toggle or state switch.
  • Check if the original videos are within a conditional wrapper that hides them based on form states or CMS fields.
  • For CMS collections, confirm that your original videos are actually connected to the CMS fields and that the visibility rules (e.g., "Show if video exists") are correctly configured.

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4. Inspect the Embed Code or Video Link Setup

  • If you're using a custom embed for your videos, make sure each embed's visibility isn’t being overwritten by a script or form response.
  • Confirm that the video URLs and embed settings are not all pointing to the same “Thank You” video.

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5. Preview and Publish to Confirm

  • Click Preview (eye icon in Webflow) to test visibility behavior in-design.
  • Publish your Webflow site to a staging URL, then test the interaction live to confirm correct behavior.

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Summary

The issue usually stems from incorrect visibility settings, form interaction triggers, or conditional logic that hides your original videos and only shows the “Thank You” one. Double-check element display settings, interaction rules, and CMS conditions to resolve it.

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