How can I cancel the CMS hosting plan and receive a refund of $10 in Webflow?
TL;DR
- Cancel the CMS Hosting plan in your project’s Hosting settings.
- Contact Webflow Support with your project name, account email, and refund request if within 30 days of purchase.
To cancel a CMS Hosting plan and request a $10 refund in Webflow, you need to handle both the cancellation and refund steps carefully, as refunds are not always automatic.
1. Cancel the CMS Hosting Plan
- Go to Webflow Dashboard, then click into your project.
- Click the Settings (gear icon) of the project.
- Navigate to the Hosting tab.
- Scroll down and click Cancel Hosting.
- Confirm the cancellation. This change stops auto-renewal and removes CMS features when the current billing cycle ends.
2. Check Automatic Refund Eligibility
- Webflow offers a 100% refund if cancellation occurs within 30 days of the hosting plan purchase.
- If your plan was canceled within that window, the refund may be processed automatically—but to ensure it:
3. Contact Webflow Support to Request the Refund
- Go to the Webflow Support contact page.
- Select the Billing option.
- Request a $10 refund and include:
- The project name
- The email address on your Webflow account
- A note explaining you canceled within 30 days and are requesting your CMS Hosting refund
4. Wait for Confirmation
- Webflow support typically responds within a few business days.
- If eligible, the $10 refund will be credited back to your original payment method.
Summary
To cancel and get a $10 refund for a CMS Hosting plan, first cancel the plan in project settings, then contact Webflow Support to request a refund if you're within the 30-day window.